Privacy policy

AÉRAE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

AÉRAE is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the handling of your personal information.

By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data.

We may collect or process the following categories:

• Contact Details: Name, billing/shipping address, phone number, email
• Financial Information: Payment details, transaction confirmations (securely processed via third parties)
• Account Information: Username, password, preferences, settings
• Transaction Information: Cart activity, purchases, returns, exchanges
• Communications: Customer support interactions
• Device Information: IP address, browser, device identifiers
• Usage Information: Website interaction and navigation behavior

Personal Information Sources

We may collect personal information from:

• Directly from you (account creation, purchases, communication)
• Automatically via cookies and tracking technologies
• Service providers (payments, analytics, logistics)
• Third-party partners

How We Use Your Personal Information

Provide, Tailor, and Improve Services

• Process payments and fulfill orders
• Manage accounts and preferences
• Provide personalized recommendations

Marketing and Advertising

• Send promotional emails, SMS, or notifications
• Show relevant advertisements based on your activity

Security and Fraud Prevention

• Protect accounts and transactions
• Detect fraudulent or malicious activity

Communication

• Provide customer support
• Maintain ongoing communication with users

Legal Compliance

• Comply with laws and respond to legal requests
• Enforce policies and agreements

How We Disclose Personal Information

We may share your data with:

• Shopify and service providers (payments, shipping, analytics, hosting)
• Marketing and advertising partners
• Legal authorities (if required by law)
• Affiliates or during business transfers

All third parties are required to handle your data securely and responsibly.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal data to provide and improve the Services.

Your data may be transferred internationally.
Learn more: https://privacy.shopify.com

Third-Party Websites and Links

Our website may contain links to third-party platforms.
We are not responsible for their privacy practices and recommend reviewing their policies before sharing any data.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 18 years of age.

Security and Retention

We implement strong security measures; however, no system is completely secure.

We retain personal data only as long as necessary for:

• Providing Services
• Legal compliance
• Dispute resolution

Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal data
• Request deletion or correction
• Request data portability
• Opt out of marketing communications

To exercise your rights, contact us directly.

Complaints

If you have concerns about how your data is handled, please contact us.
You may also file a complaint with your local data authority if applicable.

International Transfers

Your personal information may be processed outside your country.
We ensure appropriate safeguards for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.